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someone give negative review, but I already try to resolve it by give her refund in exhange she delet the review. I already give the refund but she's not deleting the review. How can I reach google to let them know we already try to resolve the problem?

Be careful and consult CA; also, they will ask who is sending the money and for what. If you send all the money, there are high chances that Income Tax officers may come for an inquiry or it may be ED.