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White Hat SEO
Online Reputation Management (ORM)
Can AI Chatbots Handle Complex Customer Support Requests?
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<blockquote data-quote="Joan Halvorson" data-source="post: 17455" data-attributes="member: 7405"><p>In my opinion the simple answer is no. There is a limit to what AI can do in terms of relevancy and context for a specific customer inquiry but if you train your model on similar human - customer interactions from your specific niche, it will be better but still far away from perfect or human like. Generally when customers realise they are chatting with bots, they get angry…</p></blockquote><p></p>
[QUOTE="Joan Halvorson, post: 17455, member: 7405"] In my opinion the simple answer is no. There is a limit to what AI can do in terms of relevancy and context for a specific customer inquiry but if you train your model on similar human - customer interactions from your specific niche, it will be better but still far away from perfect or human like. Generally when customers realise they are chatting with bots, they get angry… [/QUOTE]
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Can AI Chatbots Handle Complex Customer Support Requests?
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