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MMOMakeMoneyOnline
Dispute Resolution
@thematrix1990 vs. @ShifterIO
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<blockquote data-quote="Dalton Carter" data-source="post: 28754" data-attributes="member: 11034"><p><strong>Username:</strong> @thematrix1990</p><p></p><p><strong>Please create your Dispute title using the format in the description below.</strong> @thematrix1990 vs. @ShifterIO</p><p></p><p><strong>Are you the buyer or seller?</strong> Buyer</p><p></p><p><strong>What is the date the incident took place?</strong> Jun 10, 2026</p><p></p><p><strong>What is the name of the accused?</strong> @ShifterIO</p><p></p><p><strong>Did you encounter the accused on BlackHat World?</strong> Yes</p><p></p><p><strong>Have you started a chargeback with your bank or a Dispute with the payment provider over the transaction?</strong> No</p><p></p><p><strong>Have you contacted the accused via DM (direct message) here on BlackHat World?</strong> Yes</p><p></p><p><strong>Have you informed the accused of the Dispute?</strong> Yes</p><p></p><p><strong>Please add the URL (link) to the location the transaction took place here on BlackHat World.</strong></p><p>[URL unfurl="true"]https://www.blackhatworld.com/seo/31-million-http-s-socks-4-5-residential-ips-backconnect-private-proxies.627180/page-364[/URL]</p><p></p><p><strong>What product category best describes the product/service involved in your Dispute?</strong> Proxies/VPN</p><p></p><p><strong>Please describe the purchase or service involved in your dispute.</strong> I purchased a static isp proxies x25 on June 8 and asked for a refund on June 10</p><p></p><p><strong>What is the USD amount involved in your Dispute?</strong> $42</p><p></p><p><strong>Please describe the reason for submitting a Dispute, in detail.</strong></p><p>support no answer, seems like they don't honor refund policy.</p><p></p><p><strong>Please detail exactly how you have tried to resolve your issue before now.</strong></p><p>June 8</p><p>Purchased ISP proxies via crypto (USDT BSC)</p><p>Payment confirmed and account credited</p><p>June 9</p><p>Reported issues with proxies being blocked in my use case</p><p>June 10</p><p>Requested refund multiple times</p><p>Explained that all proxies were unusable for my project</p><p>June 11</p><p>Shifter support replied briefly</p><p>Asked for clarification on the issue</p><p>I explained the proxies were blocked / returning 403 errors in my target use case</p><p>Support said they would inform the finance team</p><p>No follow-up after that</p><p>June 12</p><p>No response</p><p>June 13</p><p>No response despite follow-ups</p><p>Support appears online but no replies</p><p>(At the end of the day, I received a message that refund will be process on Monday June 15)</p><p></p><p>June 15</p><p>Following up 3x</p><p>No response.</p><p></p><p><strong>What kind of outcome are you looking for from this Dispute?</strong></p><p>I need a full refund which I can do based on their refund policy.</p><p></p><p><strong>Please paste any URLs that point to evidence for your Dispute.</strong></p><p><strong></strong></p><p><strong></strong></p><p><strong>Please upload any screenshots, videos, or other document files that point to the required evidence.</strong></p><p><a href="https://www.blackhatworld.com/attachments/shifterio-png.529186/" target="_blank"><img src="https://www.blackhatworld.com/data/attachments/850/850350-31fe6a94ab0234b394b6e3bdca011735.jpg?hash=p8npBL3fan" alt="shifterIO.png" class="fr-fic fr-dii fr-draggable " style="" /></a><a href="https://www.blackhatworld.com/attachments/shifterio-ignored-after-8hrs-png.529256/" target="_blank"><img src="https://www.blackhatworld.com/data/attachments/850/850420-966be6cab13cd96fc01d58e342eb99d3.jpg?hash=PgiM6EomaK" alt="ShifterIO - ignored after 8hrs.png" class="fr-fic fr-dii fr-draggable " style="" /></a></p><p></p><p><strong>Please confirm you have sent a DM, here on BHW, to the accused?</strong> Yes</p><p></p><p><strong>Please confirm there has been a 24 hour period between informing the accused of the dispute and right now?</strong> Yes</p><p></p><p><strong>Please confirm that the transaction started on BHW via DM, sales thread, WTB/HAF threads, advertisement or signature.</strong> Yes</p><p></p><p><strong>Please confirm that you have provided evidence of the transaction via URL, screen shot or video.</strong> Yes</p><p></p><p><strong>Please confirm that you have explained what the dispute is about, in detail.</strong> Yes</p><p></p><p><strong>Please confirm you have added all supporting evidence to show that you have a case for a dispute.</strong> Yes</p><p></p><p><strong>By pressing the Submit button on this form, you <u>certify that you have completed every step</u>. </strong></p><p><strong></strong></p><p><strong>You acknowledge that skipping any of the requirements or failing to attach evidence that supports your case could result in this Dispute not only being deleted, but your account being given a warning.</strong> Yes</p></blockquote><p></p>
[QUOTE="Dalton Carter, post: 28754, member: 11034"] [B]Username:[/B] @thematrix1990 [B]Please create your Dispute title using the format in the description below.[/B] @thematrix1990 vs. @ShifterIO [B]Are you the buyer or seller?[/B] Buyer [B]What is the date the incident took place?[/B] Jun 10, 2026 [B]What is the name of the accused?[/B] @ShifterIO [B]Did you encounter the accused on BlackHat World?[/B] Yes [B]Have you started a chargeback with your bank or a Dispute with the payment provider over the transaction?[/B] No [B]Have you contacted the accused via DM (direct message) here on BlackHat World?[/B] Yes [B]Have you informed the accused of the Dispute?[/B] Yes [B]Please add the URL (link) to the location the transaction took place here on BlackHat World.[/B] [URL unfurl="true"]https://www.blackhatworld.com/seo/31-million-http-s-socks-4-5-residential-ips-backconnect-private-proxies.627180/page-364[/URL] [B]What product category best describes the product/service involved in your Dispute?[/B] Proxies/VPN [B]Please describe the purchase or service involved in your dispute.[/B] I purchased a static isp proxies x25 on June 8 and asked for a refund on June 10 [B]What is the USD amount involved in your Dispute?[/B] $42 [B]Please describe the reason for submitting a Dispute, in detail.[/B] support no answer, seems like they don't honor refund policy. [B]Please detail exactly how you have tried to resolve your issue before now.[/B] June 8 Purchased ISP proxies via crypto (USDT BSC) Payment confirmed and account credited June 9 Reported issues with proxies being blocked in my use case June 10 Requested refund multiple times Explained that all proxies were unusable for my project June 11 Shifter support replied briefly Asked for clarification on the issue I explained the proxies were blocked / returning 403 errors in my target use case Support said they would inform the finance team No follow-up after that June 12 No response June 13 No response despite follow-ups Support appears online but no replies (At the end of the day, I received a message that refund will be process on Monday June 15) June 15 Following up 3x No response. [B]What kind of outcome are you looking for from this Dispute?[/B] I need a full refund which I can do based on their refund policy. [B]Please paste any URLs that point to evidence for your Dispute. Please upload any screenshots, videos, or other document files that point to the required evidence.[/B] [URL='https://www.blackhatworld.com/attachments/shifterio-png.529186/'][IMG alt="shifterIO.png"]https://www.blackhatworld.com/data/attachments/850/850350-31fe6a94ab0234b394b6e3bdca011735.jpg?hash=p8npBL3fan[/IMG][/URL][URL='https://www.blackhatworld.com/attachments/shifterio-ignored-after-8hrs-png.529256/'][IMG alt="ShifterIO - ignored after 8hrs.png"]https://www.blackhatworld.com/data/attachments/850/850420-966be6cab13cd96fc01d58e342eb99d3.jpg?hash=PgiM6EomaK[/IMG][/URL] [B]Please confirm you have sent a DM, here on BHW, to the accused?[/B] Yes [B]Please confirm there has been a 24 hour period between informing the accused of the dispute and right now?[/B] Yes [B]Please confirm that the transaction started on BHW via DM, sales thread, WTB/HAF threads, advertisement or signature.[/B] Yes [B]Please confirm that you have provided evidence of the transaction via URL, screen shot or video.[/B] Yes [B]Please confirm that you have explained what the dispute is about, in detail.[/B] Yes [B]Please confirm you have added all supporting evidence to show that you have a case for a dispute.[/B] Yes [B]By pressing the Submit button on this form, you [U]certify that you have completed every step[/U]. You acknowledge that skipping any of the requirements or failing to attach evidence that supports your case could result in this Dispute not only being deleted, but your account being given a warning.[/B] Yes [/QUOTE]
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@thematrix1990 vs. @ShifterIO
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