Kohler
New member
- Joined
- Jul 12, 2024
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Below is a summary of the survey results of a recent online reputation management company.
*88 percent of people trust online reviews as much as they trust recommendations from their best friends.
*80 percent of people would rather go somewhere else if they read bad reviews about your business online.
*Customers who had a bad experience are two to three times more likely to write an angry review than customers who had a great experience are to write a happy review.
*One negative review online (when not countered by positive reviews) can cost 30 new customers.
**It takes 12 positive reviews to counteract the bad side effects of just one negative review.
*88 percent of people trust online reviews as much as they trust recommendations from their best friends.
*80 percent of people would rather go somewhere else if they read bad reviews about your business online.
*Customers who had a bad experience are two to three times more likely to write an angry review than customers who had a great experience are to write a happy review.
*One negative review online (when not countered by positive reviews) can cost 30 new customers.
**It takes 12 positive reviews to counteract the bad side effects of just one negative review.
