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Can AI Chatbots Handle Complex Customer Support Requests?

Rickie Blanda

Rickie Blanda

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Oct 8, 2024
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I've been working on implementing an AI-powered chatbot to streamline our customer service. While it's doing well with basic inquiries, I'm curious how effective these chatbots are when it comes to handling more complex or emotionally driven customer requests. Has anyone here successfully scaled chatbot usage for deeper support interactions?

Would love to hear about your experiences with AI chatbots do they live up to the hype when it comes to handling real, high-stakes customer support moments?
 
J

Joan Halvorson

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Oct 8, 2024
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In my opinion the simple answer is no. There is a limit to what AI can do in terms of relevancy and context for a specific customer inquiry but if you train your model on similar human - customer interactions from your specific niche, it will be better but still far away from perfect or human like. Generally when customers realise they are chatting with bots, they get angry…
 
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