When someone leaves a bad review on your Google My Business profile, your first reaction is to delete it because it will affect your reputation.
However, deleting a Google review is not as simple as going into your profile and deleting it.
Google doesn't allow companies to delete bad reviews because all reviews, whether favorable or bad, help to maintain authenticity. People rely on reviews when deciding whether or not to make a purchase.
Reviews have a big impact on the buyer's journey, so Google doesn't allow you to remove products from your local listings. Your review will not be removed unless you can prove that the review is false.