Stripe question

[Iliana Simonis]

I offer a digital service, where I currently offer people a 48 hour free trial. I manually send them a Paypal invoice once the trial is completed, should they wish to select a Package and continue.

What I'd prefer to do is make it more automated, where I take people's payment details via Stripe and they are only charged if they fail to cancel within the 2 days.

However, I'm wondering if people who forget to cancel will just issue a refund which in turn might harm my Stripe account?

 

[Eleanora Kemmer]

I offer a digital service, where I currently offer people a 48 hour free trial. I manually send them a Paypal invoice once the trial is completed, should they wish to select a Package and continue.

What I'd prefer to do is make it more automated, where I take people's payment details via Stripe and they are only charged if they fail to cancel within the 2 days.

However, I'm wondering if people who forget to cancel will just issue a refund which in turn might harm my Stripe account?

A high refund rate will close out your Stripe account, just like any other merchant account.

What is the current sell through using your process now with PP?

 

[Matilde Wuckert]

Yes this is considered bad practice a high number of people will refund , resulting in negative balance and account suspension

 

[Vandervort]

If it's not a mmo service, you can opt for platforms like paddle to take care of that for you.

 

[Oleta Franecki]

Make it Free of Charge Trial for a certain amount of time and make a Subscription paying Structure with Terms of Condition they need to tick and make sure they know without a doubt.
Double Check with each client and give them Notification prior to the end of the Trial.