@thematrix1990 vs. @ShifterIO

[Dalton Carter]

Username: @thematrix1990

Please create your Dispute title using the format in the description below. @thematrix1990 vs. @ShifterIO

Are you the buyer or seller? Buyer

What is the date the incident took place? Jun 10, 2026

What is the name of the accused? @ShifterIO

Did you encounter the accused on BlackHat World? Yes

Have you started a chargeback with your bank or a Dispute with the payment provider over the transaction? No

Have you contacted the accused via DM (direct message) here on BlackHat World? Yes

Have you informed the accused of the Dispute? Yes

Please add the URL (link) to the location the transaction took place here on BlackHat World.

https://www.blackhatworld.com/seo/31-million-http-s-socks-4-5-residential-ips-backconnect-private-proxies.627180/page-364

What product category best describes the product/service involved in your Dispute? Proxies/VPN

Please describe the purchase or service involved in your dispute. I purchased a static isp proxies x25 on June 8 and asked for a refund on June 10

What is the USD amount involved in your Dispute? $42

Please describe the reason for submitting a Dispute, in detail.
support no answer, seems like they don't honor refund policy.

Please detail exactly how you have tried to resolve your issue before now.
June 8
Purchased ISP proxies via crypto (USDT BSC)
Payment confirmed and account credited
June 9
Reported issues with proxies being blocked in my use case
June 10
Requested refund multiple times
Explained that all proxies were unusable for my project
June 11
Shifter support replied briefly
Asked for clarification on the issue
I explained the proxies were blocked / returning 403 errors in my target use case
Support said they would inform the finance team
No follow-up after that
June 12
No response
June 13
No response despite follow-ups
Support appears online but no replies
(At the end of the day, I received a message that refund will be process on Monday June 15)

June 15
Following up 3x
No response.

What kind of outcome are you looking for from this Dispute?
I need a full refund which I can do based on their refund policy.

Please paste any URLs that point to evidence for your Dispute.


Please upload any screenshots, videos, or other document files that point to the required evidence.


Please confirm you have sent a DM, here on BHW, to the accused? Yes

Please confirm there has been a 24 hour period between informing the accused of the dispute and right now? Yes

Please confirm that the transaction started on BHW via DM, sales thread, WTB/HAF threads, advertisement or signature. Yes

Please confirm that you have provided evidence of the transaction via URL, screen shot or video. Yes

Please confirm that you have explained what the dispute is about, in detail. Yes

Please confirm you have added all supporting evidence to show that you have a case for a dispute. Yes

By pressing the Submit button on this form, you certify that you have completed every step.

You acknowledge that skipping any of the requirements or failing to attach evidence that supports your case could result in this Dispute not only being deleted, but your account being given a warning. Yes